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The Business Affairs Division believes in
efficient and effective business processes utilizing cutting edge technology and
expertise.
We are committed to continuous improvement to
enhance customer satisfaction and support the University’s mission.
We support team spirit and efforts, the
elimination of barriers and the development of commitment and loyalty to
customers.
Business Affairs Divisional Goals
- Anticipate issues that will impact the institution and provide
leadership and pro-active assistance.
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Develop Management Leadership Training Program.
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Provide quality customer service.
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Strategize to obtain needed resources.
1. Anticipate issues that will impact the institution and provide leadership and
pro-active assistance.
Strategies:
- Verify personnel and departments requiring training
* Target new employees
* Target problem areas
- Review new employee orientation process
- Develop Financial Management Procedures Manual
Measurements:
- Report successes/failures to Provost Council on a monthly basis.
- Complete review by August 31, 2003.
- Complete manual by December 31, 2003
2. Develop Management Leadership Training Program.
Strategies:
- Implement leadership program
- Implement training manual and schedule
Measurement:
- Report participation by managers/supervisors quarterly to Provost
Council.
3. Provide quality customer service.
Strategies:
- Inventory monthly customer service problem areas at BAC.
- Identify barriers and develop strategies to reduce them.
- Provide customer service training for employees in Business Affairs Division.
Measurements:
- Report monthly and recommend solutions if appropriate.
- Provide one training a year.
4.
Strategize to obtain needed resources.
Strategies:
- Continue benchmarking.
- Manage by fact.
- Research grant opportunities.
Measurements:
- Invite Institutional Development to overview funding opportunities by July
2003.
- Provide support for all funding requests.
- Prioritize re-engineering projects.
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